Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

Summary:

The purpose of Lead Customer Assistance Technician is to assist in the rapid removal of debris, disabled vehicles and those involved in accidents from the freeway. Technicians assist disabled motorists by providing gas or water, changing tires, and recoveries, or pushing vehicles off the roadway (relocation).  Technicians assist at accident scenes by providing traffic control, assist with removing damaged vehicles, and/ or removing accident-related debris from the roadway.  Specialists also assist in setting up, maintaining, and removing emergency detour routes required because of an incident; and report on property damage to the system. Technicians locate and report abandoned vehicles as well as remove debris from the roadway. Specialists accomplish these tasks by patrolling the TEXPRESS roadways, responding to calls from the Traffic Management Center, monitoring equipment, maintaining records, and completing related tasks. Other duties include responding to weather-related emergencies, completing special projects as assigned, reporting equipment malfunctions, and assisting other employees. 

This is a designated Essential Employee position, whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

The Lead Customer Assist Technician will also be responsible for coordinating the other customer assist techs that are on duty at the time. They will also be responsible for helping and completing any work orders that are generated in Salesforce.

Responsibilities:

• Removes disabled vehicles and those involved in accidents from the corridor. Assist stranded motorists by providing gas or water, changing tires, and recoveries, or pushing vehicles off the roadway (relocation); assist at accident scenes by providing emergency first aid, providing traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadway; assist in setting up, maintaining and removing emergency detour routes required because of an incident; and, report on property damage to and around the corridor.
• Report and affix removal stickers to abandoned vehicles; remove debris from the roadway.  Able to work with major accident victims and scenes, fatal accidents, and high-speed traffic.  Provides exceptional positive customer service.
• Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
• Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.
• Ensures vehicles are operational before and during shift. Maintains assigned equipment and supplies.  Properly operates heavy duty trucks and safety equipment; properly wears and maintains serviceable issued uniforms and personal safety gear; strictly follows established practices and procedures.
• Ability to cope with job related stress including but not limited to deadlines, customers, supervisory and staff interactions, multi-tasking and high work volumes is required.
• Training: Annual refreshers and any New hire training
• Winter Weather: This role will include helping with any Snow and Ice Events

Qualifications:

Minimum:                                   

• High school diploma or equivalent.
• 3-5 years’ experience in Roadway Maintenance
• Valid Texas Class “C” driver’s license.
• Ability to pass pre-employment drug and background checks.
• Ability to work shifts which may include nights, weekends, holidays and inclement weather or emergencies.
• Ability to lift up to 100 pounds assisted or unassisted.
• Ability to work for prolonged periods in a variety of environmental conditions such as extreme heat/cold, precipitation, dust, smoke, noise, unpleasant odors, chemical and physical hazards including exposure to moving traffic.
• Ability to perform duties which require long periods of sitting, standing, walking, crawling, crouching, bending, kneeling, twisting, climbing, balancing, pushing, pulling, lifting heavy objects and the repetitive use of equipment and tools. 
• Exposure to roadway disasters, fatal accidents, distraught accident victims, hazardous material spills, vehicle fires, electrical hazards and highspeed traffic.
• Ability to communicate clearly with co-workers and customers in emergency and non-emergency situations.
• Vision and hearing, corrected or uncorrected, are essential for safe and efficient performance of duties, including, but not limited to, driving, assessing incidents and the use of electronic devices.
• Ability to navigate Microsoft Office